Monday, 9 November 2015

Strategy: How to Not Get Stuck with the Worst Room in the Hotel.

Whenever you are on the road in Europe, you are bound to have a few frustrating experiences. This happened to me a few years ago when I was on the road inspecting hotels across Europe.

I had a bad feeling when I checked into my second hotel on my trip to Lisbon. I was in town for the week to review about 50 hotels for our Lisbon guide, and I’d be spending three nights at this hotel.

I had just spent three nights at another hotel, the Metropole, several blocks away. My room had been wonderful—a spacious double on the fifth floor, with a small balcony opening to sunny city views. (And yes, it was quite affordable, given the off-season rates.)

But as I checked into this second hotel rather late in the afternoon, I grew nervous. The receptionist tapped away at his keyboard, apparently trying to find something open for my three nights. He frowned a lot. Finally, he handed me a keycard with a sigh and said, “I’m sorry, but this is the only room available.”

Minutes later I opened the door (which banged into the bed) of a very small room that hardly offered enough room to enter. It goes without saying that there was no desk (annoying, as I was in town for work), nor was there room to put away my luggage.

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