Friday, 24 November 2017

Is Live Chat The Right Choice For My Hotel?

Chances are, the answer is yes, live chat may have been optional in 2017 and in 18 months' time, it's going to be as necessary for charming guests as free wifi.

For hotels, messaging is uniquely important. The 'business' of hospitality is based on communication and relationships between people. Increased automation should not mean the loss of people-oriented service; indeed, it's the technology of live chat that will allow hoteliers worldwide to deliver their individualised service at scale.

Tuesday, 14 November 2017

Key to targeting 'second wallet' – ascertain the style of travel.

A layer of intelligence that can ascertain an individual or a family’s way of travelling or intent is key to monetising the traffic, this is a key reason why Ctrip has chosen to acquire the US-based Trip-dot-com: travellers, just like consumers in any e-commerce category, have distinct ways of shopping.
So come to think of it – can two families travelling to a same destination end up liking exactly the same hotel, same tours, same food, same event?Not really.

Sunday, 30 October 2016

[Infographic] How Should Revenue Managers Use Data?

How should revenue managers use data? What common pitfalls do they fall into? What are the contemporary 'best practice' revenue management techniques and intelligence you should be aware of?
Full story here

Overcome commoditization in travel

Travel has become a commodity in many markets, making price the only differentiator but big data can help to differentiate offers and in many cases travel has become a commodity like sugar, oil or steel, where the product is mostly indistinguishable from competitors’ products and the primary way to differentiate offers is in the price. 

Read the full article here:

Thursday, 25 February 2016

The Unplugged Collection launches!

The Unplugged Collection is the cloud-based Property Management System and Reservation Engines of choice for unique & independent hotels and lifestyle venues.

It offer a sharp looking booking site with fine and unique hotels, each hotel will have its presence on their regional page and each hotel has a dedicated page featuring the property with photos, location, details and so forth.

All these pages includes a bookings engine to your hotel.

What's More:

The site offers a full-fledged cloud based Property Management System - visual on 3 screens so you can login and monitor everywhere!- to handle your bookings, rates and rooms. You can also bookings manually or add our bookings engine on your hotels' facebook page to receive reservations.

As a business owner you need to maximize your business' capabilities, therefore use "collective strength" and The Unplugged Collection offers what you need, including a Property Management system, Yield Management, Channel Management and much more. Please review the full list through the link below.

Monthly flat fee / no commission per booking

The Collection
Our collection consists of remarkable places spread throughout the world, each and everyone unique in its own right. Places that allow you to 'unplug' and relax, be yourself, meditate, re-group and re-energize. 'Travel experience' is trending and the buzz word that re-fuels the industry.

Read more here: and become a member today. Contact us for early membership benefits.

Monday, 30 November 2015

Travel Trends: What’s Next in Tourism?

The rising trend for connected travelers to actually… unplug! Conversely, wifi remains a key component required for both leisure and business travelers, so hoteliers and destinations will need to strike a difficult balance.

Full story

First luxury tent and villa encampment for Rosewood.

Rosewood Hotels & Resorts has been appointed by Waterfall Management Sole to manage Rosewood Luang Prabang in Laos, scheduled to open 2017 as a luxury escape that will epitomize the collection’s A Sense of Place® philosophy.

Within 10 minutes’ drive from the historic city of Luang Prabang, a UNESCO World Heritage Site, guests will be enveloped in an ethereal, idyllic setting as the resort is completely immersed within a virtually untouched natural environment. Rosewood Luang Prabang will be the only luxury vacation destination in the vicinity with no sightlines to civilization.

Read the full story at